Terms Conditions

This page covers all of our terms and conditions and covers the following sections listed below.
Please ensure you read each section carefully when placing an order with Natural Cut Stone Limited.

General – Terms & Conditions
Materials – Terms & Conditions
Templating & Installation – Terms & Conditions
Deliveries -Terms & Conditions
Payments & Charges – Terms & Conditions

General – Terms and Conditions

Where requested by the Company (Natural Cut Stone Ltd), the Retail Customer shall pay the Company a 50% deposit before any goods are produced, or payment in full with signed order when order placed. All deposits will be deducted from the contract price and shown on the final Invoice on completion, once cleared funds are received the goods are released to delivery/fitting, or collection and a date advised.

Failure to pay for any services, goods or delivery shall entitle the Company (Natural Cut Stone Ltd) to suspend further work on any other order from the Customer without prejudice to any other right the Company may have, and the Customer shall be liable for all costs and loss of profit incurred/suffered by the Company and will result in loss or forfeit of the deposit paid or materials the customers supplied as a result of non-completion of any such orders, The Company is entitled, after giving notice of intention, to enter upon the premises of the customer, with such transport as may be necessary. and repossess any goods to which it has title here under, all goods remain the property of (Natural Cut Stone Ltd) until paid for in full.

Once an Estimated price has been given and is acceptable the customer has the option to supply templates. It will be the customer’s duty to check the measurements and quantities against the physical location, or to engage NCS in preparation of templates at cost and will be shown on final Invoice. A cost for supply of the goods, and, unless otherwise expressly agreed, the Company shall not be responsible for the provision of drawings for the purpose of design, working, or installation of the goods or otherwise, any drawings, designs and plans prepared by the Company (Natural Cut Stone Ltd) at the Customer’s request are provided for the purposes of calculating the measurements and quantities of goods required and for the purposes of illustration only.

Any extra work, requirement or modification in relation to the goods which is not expressly specified in the contract and which the Customer requests shall be charged extra (including an appropriate allowance for profit) to the extent that such extra work, requirement or modification increases the cost to the Company in performance of the contract.

By signing Acceptance sheet or by paying a deposit on account forms a working contract and the Company (Natural Cut Stone Ltd) shall have no liability for any inaccuracies in such documents or losses arising from the same if the Customer has failed to carry out those checks and not let us know, all deposits on account taken in the course of the contract would be forfeited by the customer if they have not supplied the correct information to fulfil or If for any reason the Customer is unable to, or refuses to pay for the goods in accordance with the terms of the contract or take delivery of the goods leading to frustrate the order, the Customer shall compensate the Company for any expense, damage or loss suffered as a result of any claims or proceedings made against the Company resulting from the use of any documentation or information supplied by the Customer to the Company.

Where payment/delivery is delayed with the agreement of the Company at the Customer’s request, then the Customer shall be responsible for arranging collection and storage at their own expense and the Company shall have no further obligation in relation to delivery and storage.

It is strongly recommended that customers request or see physical samples of Granite or Stone either at our suppliers premises or NCS yard, samples are freely available from any range before placing orders, the Customer is responsible for ensuring that the selected Granite / stone is suitable for their intended purpose and no warranty condition or representation is given by the Company (Natural Cut Stone ltd) as to the fitness of the goods for any particular purpose unless otherwise expressly agreed.

The goods are sold on the understanding that they are of natural stone which is subject to natural formation characteristics, variation in colour, texture and markings and are all part of the natural makeup and appeal of natural stone.

Whilst we pride ourselves on the quality of our stone and workmanship every effort is made to match the individual components for colour and texture, but we must bring to your attention the fact that some unavoidable variations may occur in the stone due to different beds within the quarry and are normal features that are out of our control.

Such variations that may occur are confined within stringent tolerances and are a feature of stone, not a defect. It is these subtle variations and markings which help to give the product the aesthetic appeal. We advise you view the material of the full sheet(s) to see how the variations may impact your project.

We offer retail customers 50% deposit with signed purchase order balance to be paid with cleared funds on completion, or payment in full with signed order when order placed. where requested by the Company (Natural Cut Stone Ltd), the Customer shall pay a deposit before any goods are produced, all deposits on account will be deducted from the contract price and shown on the final Invoice on completion, after cleared funds are received the goods are released to delivery/collection.

For our company clients that would like to trade regularly with us, we offer first time order payment by pro-forma, if you supply your company details, we will create a trading account for you. Full Invoice price on strictly 30 days from Invoice date, becomes due on Remittance date shown on Invoice, unless you and N.C.S. have agreed on a different payment plan in writing before the order is taken on by N.C.S.

The Company reserves the right to charge interest on overdue accounts at the rate of 3.5% per month above UK Bank base rate and HSBC unarranged rate, we issue a statement in time for remittance date, a follow-up reminder statement after 14 days overdue warning of the possibility of raising an Interest Invoice for the full month.

Items ordered within any month becomes due on remittance date on Invoice, any Monies outstanding after 30 days from Invoice date Will attract an Interest charge of 6.20% per month to accrue on a day to day basis from the Due date for payment until receipt by us of the full amount.

Interest charge is made up of: UK bank base rate 0.25% ..HSBC 2.70% (unarranged) 3.25% (reserved rights) totalling 6.20% per month of any outstanding balance and classed as (Unarranged Borrowing) Bac’s payments take up to 3 days to process, Cheques take a little longer, all payments to arrive at (Natural Cut Stone Ltd) bank it time so as not to be passed remit date.

Any extra work, requirement or modification in relation to the goods which is not expressly specified in the contract or which is expressly excluded by these conditions and which the Customer requests shall be charged extra (including an appropriate allowance for profit) to the extent that such extra work, requirement or modification increases the cost to the Company of performance of the contract.

The Company (Natural Cut Stone Ltd) shall have absolute authority to retake, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in the Company, The Company is entitled, after giving notice of intention, to enter upon the premises of the customer, with such transport as may be necessary. and repossess any goods to which it has title here under. All deposits on account taken in the course of the contract would be forfeited by the customer if they have not supplied the correct information to fulfil or frustrate the order.

For the purpose specified in above, the Company (Natural Cut Stone Ltd) or any of its agents or authorised representatives shall be entitled at any time and without notice to enter upon any premises in which the goods or any part thereof is stored or kept or is reasonably believed so to be.

The Company (Natural Cut Stone Ltd) shall be entitled to seek a Court Injunction to prevent the Customer from selling, transferring or otherwise disposing of any goods the Customer shall store or otherwise denote the goods in respect of which property remains with the Company in such a way that the same can be recognised as the property of the Company (Natural Cut Stone Ltd).

The Customer’s right to use the goods or to resell them prior to full payment may be terminated forthwith by written notice given by the Company (Natural Cut Stone Ltd) to the Customer and shall automatically terminate with or without such notice if the Customer being an individual becomes bankrupt or insolvent or has an Interim Order made in respect of him or compounds with his creditors or calls any meeting of his creditors for the purpose of approving a Voluntary Arrangement or being a company has a winding up petition presented by any creditor or calls a meeting of creditors for the purposes of approving a Voluntary Arrangement or appointing a Liquidator, becomes insolvent or has a Receiver or Administrator appointed.

All goods sold from our premises attract Vat @ current rate, it is up to the customer to claim back Vat from HM Revenue & Customs if they believe they should be Zero rated on a new build.

All goods are sold “ex works” your collection with the option of delivery at cost, any goods supplied on pallets will be charged at £6.00 plus vat per pallet and will be shown on the Invoice, all goods remain the property of ( Natural Cut Stone Ltd ) until paid for in full.

The risk in the goods passes to the Customer when either the goods are dispatched from the Company’s premises or the goods are stored by the company for later call off.

If the goods are uplifted (i.e. customer arranges transport) The Company (Natural Cut Stone Ltd) accepts no responsibility for any damage, shortage or loss in transit. Claims for any damage, shortage or loss in transit should be made on the carrier, and any conditions imposed by the carrier in relation to claims for damage, shortage or loss in transit should be complied with.

If (Natural Cut Stone Ltd) supply transport you shall inspect the goods upon delivery. If defects are noted we need images to enable us to put in a claim to our carriers if said damage has been done on their part, we will make good at our option by replacement or repair if not detrimental to the visual appearance, any defects in the goods due solely to defective workmanship or materials which are notified in writing to us; in the case of any defect discoverable upon reasonable examination, such notification must be made no later than 1 working day from the date of delivery and in the case of any defect not discoverable upon reasonable examination, such notification must be made within 3 working days of the delivery and must not have been used in any way, built, laid, etc:

The risk in manually lifting some items ordered falls to the customer to use the current Health & Safety guidelines on one man lift’s on loading and unloading.

Any items ordered for the purpose of bridging a space, i.e.: Lintel over a window space, Head over a doorway, In most cases the stone lintel must be supported by the installation of a Catnic or steel lintel as stone alone performs poorly under the tension of the load it must bear, It is the customers responsibility to ensure items ordered are used to current Building regulation’s and as such (Natural Cut Stone Ltd) cannot guarantee the suitability of any item for any one project.

If the Company (Natural Cut Stone Ltd) arranges or undertakes the carriage, freight insurance and any other transport costs beyond the point of delivery; such costs shall be to the Customer’s account and shall not affect the provisions of the contract as to the passing of risk, It is a condition of every delivery that when the vehicle reaches its destination the customer shall unload promptly, delays in off loading beyond NCS’s control will incur additional charges when the delay exceeds 1 hour, split loads to different sites will incur extra charges.

No invoice will be accepted into the company for payment of goods supplied without a signed copy of the goods received note.

If you require a quick Estimate you need to supply NCS with a LIST / BOM or if you want NCS to take off from PDF’s / drawings please make sure All relevant sizes are included on drawings or on a bill of materials or NCS will charge £35 per hour for the time and materials to print off PDF’s / drawings for an estimate with incorrect or non-existing sizes, It is not safe to scale from PDF’s.

The customer shall at his own expense provide the Company with all drawings, details, schedules, cutting lists, bills of quantities and all other necessary documents and information to enable the Company to manufacture the goods and execute the works and, unless otherwise expressly agreed, the Company shall not be responsible for the provision of drawings for the purpose of design, working, or installation of the goods or otherwise, any drawings, designs and plans prepared by the Company (Natural Cut Stone Ltd) at the Customer’s request are provided for the sole purposes of calculating the measurements and quantities of goods required and for the purposes of illustration only, changes to drawings, designs, plans and estimates are limited to two revisions thereafter customer’s will be charged at £35 per hour plus VAT. Proofs for memorials, signs or plaques etc are limited to 3 proofs, each additional proof thereafter is chargeable at £35 + VAT, it will be the customers duty to check all spellings and dates etc on the final proof.

It will be the customer’s duty to check the measurements and quantities shown in the drawings, designs, plans and estimates against the physical location where installation/fixing is to take place and to ensure that the same are accurate in all respects by signing Acceptance sheet or by paying a deposit on account forms a working contract

and the Company (Natural Cut Stone Ltd) shall have no liability for any inaccuracies in such documents or losses arising from the same if the Customer has failed to carry out those checks and not let us know.

The Customer shall compensate the Company for any expense, damage or loss suffered as a result of any claims or proceedings made against the Company resulting from the use of any documentation or information supplied by the Customer to the Company, If for any reason the Customer is unable to, or refuses to, accept delivery of the goods when the goods are due and ready for delivery the Company may at its absolute discretion, subject to payment by the Customer for the goods, arrange storage of the goods and the Customer shall be liable to the Company for the reasonable costs (including insurance) of such storage, such costs being £35.00 per week per pallet but subject to periodic review. This provision is without prejudice to any other right which the Company may have in respect of the Customer’s failure to take delivery of the goods or to pay for them in accordance with the contract. Where delivery is delayed with the agreement of the Company at the Customer’s request, then the Customer shall be responsible for arranging collection and storage at its own expense and the Company shall have no further obligation in relation to delivery and storage.

It is strongly recommended that customers request or see physical samples of stone freely available from any range before placing orders, the Customer is responsible for ensuring that the goods are suitable for their intended purpose and no warranty condition or representation is given by the Company (Natural Cut Stone ltd) as to the fitness of the goods for any particular purpose unless otherwise expressly agreed.

The goods are sold on the express understanding that they are of natural stone which is subject to natural formation characteristics, variation in colour, texture and markings and are all part of the natural makeup and appeal of natural stone.

Any such variations that may occur are confined within stringent tolerances and are a feature of stone, not a defect. It is these subtle variations and markings which help to give natural stone its special appeal and which will make your order truly unique. Only genuine natural products offer this wonderful, yet subtle variety.

Stone sealant / weather proofing / or any other finish to enhance / protect the product applied at the customer’s request cannot be guaranteed due to the vast variations in personal environmental factors.

In line with most suppliers our Traditional walling stone is sold/supplied in built m2 using the coordinating dimensions of the stone which includes allowance for mortar fill.

Whilst we endeavour to give estimated collection times sometimes it is taken out of our control and we hope that you can be a little flexible on time.

Weather has a major impact on our production, please bear in mind in cold/freezing weather production could slow or cease. Therefore, your production/delivery/collection date will be postponed.

Please ask for a no obligation quote for any and all of your requirements, with our extensive knowledge and experience we can accurately evaluate the requirements of projects of all sizes.

Jason Barrett Operations director www.naturalcutstone.co.uk

Materials – Terms & Conditions

It is strongly recommended that customers request or see physical samples of Granite, Quartz or Stone either at our suppliers premises or NCS yard, samples are freely available from any range before placing orders, the Customer is responsible for ensuring that the selected Granite, Quartz or Stone is suitable for their intended purpose and no warranty condition or representation is given by the Company (Natural Cut Stone ltd) as to the fitness of the goods for any particular purpose unless otherwise expressly agreed.

The goods are sold on the express understanding that they are of natural stone which is subject to natural formation characteristics, variation in colour, texture and markings and are all part of the natural makeup and appeal of natural stone.

By placing the order with a signed order form and/or deposit, you are agreeing to accept the natural variations in the material and no replacement or refund will be given for natural variations in the product.

Stone sealant / weather proofing / or any other finish to enhance / protect the product applied at the customer’s request cannot be guaranteed for a specific duration due to the vast variation in personal environmental factors.

In line with most suppliers our Traditional walling stone is sold/supplied in built m2 using the coordinating dimensions of the stone which includes allowance for mortar fill.

Templating and Installation – Terms & Conditions

General

Prior to templating or fitting/installation, it is paramount the intended area(s) are clear, free of obstruction and accessible, this includes the removal of furniture.

Any fixtures or fittings which will be incorporated must be on site and readily available.

Consideration should be given to ensure our vehicles have suitable parking spaces/loading unloading areas, prior notice must be given if permits are required.

INSTRUCTIONS FOR THE CLIENT PRIOR TO TEMPLATING AND PRIOR TO FITTING OF WORKTOPS

-ENSURE ALL CABINETS ARE IN SITU, FIXED TO THE WALL AND LEVELLED

-ALL CABINET DOOR FRONTS AND END PANELS ARE FITTED

-ANY COOKER, HOBS, SINKS MUST BE TEST FITTED (RECESSING OR MODIFYING OF CARCAS TO FIT)

-SINK, HOB, TAPS, POP UP OR ANY OTHER APPLICABLE FIXTURES AND FITTINGS MUST BE PHYSICALLY AVAILABLE.

-ALL AREAS, INCLUDING CARCASSES, MUST BE CLEAR AND FREE OF OBSTRUCTION.

-ANY TEMOPARY WORKTOPS, SINKS, HOBS ETC MUST BE REMOVED

-NO MODIFICATIONS ARE PERMITTED TO THE CABINETS, SINKS, HOBS, TAPS OR FIXURES AND FITTINGS ONCE TEMPLATING HAS TAKEN PLACE.

-CLIENT AGREES FOR PHOTOGRAPH IMAGAGING TO BE TAKEN DURING TEMPLATING.

Construction / Public Areas Etc

We (Natural Cut Stone Ltd) must be informed at the point of initial enquiry/ before estimate is submitted, if an induction will be required on site for either the templating or fitting and the approximate time it will take to complete, as this time will be chargeable after the first 30mins per team member.

THE ABOVE INSTRUCTIONS ARE TO BE FOLLOWED PRIOR TO BOTH TEMPLATING AND FITTING

WHERE THEY ARE NOT FOLLOWED RESULTING IN TEMPLATING OR FITTING BEING UNABLE TO TAKE PLACE, THE CLIENT WILL BE CHARGED ACCORDINGLY.

Deliveries – Terms and Conditions

Delivery is not included in any orders.

We can offer our Hiab delivery at a charge and deliveries will be kerbside only unless specified in writing.

A level tarmac or hardstanding area is required to off load and enough room to take a large refuse sized lorry.

Delivery charges are dependent on location, size of order, weight and access.

Arrangements can be made for specialised deliveries including forklift and crane.

Retail clients must clear the balance of their order ahead of the delivery date, in the event the balance is not cleared and the delivery is cancelled or postponed, a charge will be applied to the balance accordingly.

Delivery times are estimated.

Any failed deliveries as a result from the client will be charged accordingly

If the Company (Natural Cut Stone Ltd) arranges or undertakes the carriage, freight insurance and any other transport costs beyond the point of delivery; such costs shall be to the Customer’s account and shall not affect the provisions of the contract as to the passing of risk, It is a condition of every delivery that when the vehicle reaches its destination the customer shall unload promptly, delays in off-loading beyond NCS’s control will incur additional charges when the delay exceeds 1 hour, split loads to different sites will incur extra charges.

Whilst we endeavour to give estimated collection/delivery times sometimes it is taken out of our control and we hope that you can be a little flexible on time.

Payments and Charges – Terms and Conditions

We the company (Natural Cut Stone Ltd) accept Direct Debit Card Payments under £500.00, Cash Payments or BACS Payments/bank transfers of any amount, all payments are subject to VAT at the current rate – we do not accept Credit Card Payments.

For our company clients that would like to trade regularly with us, we offer first time order payment by pro-forma, if you supply your company details we will create a trading account for you. Full Invoice price on strictly 30 days from Invoice date, becomes due on Remittance date shown on Invoice, Unless you and N.C.S. have agreed on a different payment plan in writing before the order is taken on by N.C.S.

All goods sold from our premises attract VAT @ current rate, it is up to the customer to claim back VAT from HM Revenue & Customs if they believe they should be Zero rated on a new build.

All goods are sold “ex works” your collection with the option of delivery at cost,

The risk in the goods passes to the Customer when either the goods are dispatched from the Company’s premises or the goods are stored by the company for later call off.

The risk in manually lifting some items ordered falls to the customer to use the current Health & Safety guidelines on one man lift’s on loading and unloading.

No invoice will be accepted into the company for payment of goods supplied without a signed copy of the goods received note.

This page covers all of our terms and conditions and covers the following sections listed below. Please ensure you read each section carefully when placing an order with Natural Cut Stone Limited.

General – Terms and Conditions

Materials – Terms & Conditions

Templating and Installation – Terms & Conditions

Deliveries – Terms and Conditions

Payments and Charges – Terms and Conditions

This page covers all of our terms and conditions and covers the following sections listed below.
Please ensure you read each section carefully when placing an order with Natural Cut Stone Limited.